Here’s a complete Refund & Return Policy crafted specifically for a fashion/lifestyle eCommerce brand (like TheNovaModa.com):
Refund & Return Policy – The NovaModa
This Refund & Return Policy of The NovaModa applies to all products purchased through our official website www.thenovamoda.com.
At The NovaModa, we are committed to providing high-quality products and a pleasant shopping experience. This policy explains the terms under which returns, exchanges, and refunds are accepted.
1. Eligibility for Return or Exchange
We accept returns or exchanges only under the following conditions:
- The product is damaged, defective, or incorrect at the time of delivery.
- The product must be unused, unworn, and unwashed, with all original tags, packaging, and labels intact.
- You must raise a return or exchange request within 7 days of receiving the order by emailing us at support@thenovamoda.com with your order number and reason for return.
After reviewing your request, our team will confirm eligibility and share further instructions.
2. Non-Returnable Items
The following products are not eligible for return or exchange:
- Items purchased during sale or clearance events
- Products that have been used, altered, or damaged after delivery
- Accessories, lingerie, or intimate wear, due to hygiene reasons
- Customized or made-to-order items
Please ensure that you review product details carefully before making your purchase.
3. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed within 7–10 business days.
- The amount will be credited to your original mode of payment (credit card, debit card, or UPI) as per the bank’s processing time.
- In case of Cash on Delivery (COD) orders, refunds will be initiated through bank transfer after confirmation of account details.
Shipping and handling charges are non-refundable unless the product received was damaged or incorrect.
4. Exchange Policy
If you wish to exchange a product for a different size or style, please contact our support team within 7 days of delivery.
Exchanges are subject to stock availability.
In case the desired product is unavailable, a full refund will be initiated instead.
5. Damaged or Wrong Product
If you receive a damaged or incorrect product, please email us within 48 hours of delivery at support@thenovamoda.com with:
- Your order number
- A clear photo or video of the damaged/wrong product
Our team will verify and arrange a replacement or refund accordingly.
6. Return Shipping
- Customers are responsible for return shipping costs unless the product delivered is incorrect or defective.
- The NovaModa is not responsible for any items lost or damaged in transit during return.
- Please ensure the product is properly packed before shipping it back to us.
7. Cancellations
Orders can be cancelled only before they are shipped.
Once dispatched, the order will fall under the standard return/refund process.
To cancel your order, please write to us at support@thenovamoda.com immediately after placing it.
8. Legal & Accounting Records
The NovaModa retains transaction records, contact information, and communication details for legal, accounting, and order verification purposes.
This data helps us ensure transparency, accountability, and compliance with consumer protection laws.
9. Customer Responsibility
Customers are responsible for providing accurate shipping, billing, and contact information.
We are not liable for refunds or delays resulting from incorrect details provided by the customer.
10. Complaints
For any complaints or refund-related queries, please reach out to us at:
📧 support@thenovamoda.com
Our team will respond promptly to resolve your concern.
11. Acceptance
By purchasing from The NovaModa, you acknowledge and agree to this Refund & Return Policy along with our Privacy Policy and Terms of Use.